Employer Support
How can I export my coins usage history?
To access your FastCoins usage, log in to your FastJobs user account. Click on your company profile in the top right-hand corner and select 'Coins History' to access your coin usage details. Alternatively, you can navigate to 'SETTINGS' and find the ...
Can I post job ads in Chinese?
Employers can post their job ads in Chinese for Free from their dashboard via: 1. Creating an ad from scratch. Fill in your job description in the Chinese Ads section like you would with English Ads. Remember to fill in all the mandatory fields and ...
How do I add or remove users from my Company account?
Simply drop an email to your dedicated FastJobs account manager or to our Sales Support Team fj-salessupport.sg@fastco.asia along with your company name and let us know if you would like to add new users or remove any existing users. Please provide ...
How can I upload or update my Company Profile logo?
Uploading or changing your Company Profile logo can be done for you by us! Just email your company logo to either your dedicated FastJobs account manager or a sales support officer via salessupport.sg@fastco.asia along with your company name for ...
Is there a dashboard user guide available for Employers?
There certainly is! if you are signed into FastJobs as an Employer, you can access a user guide with a variety of articles on the main page of your dashboard or by clicking on your company profile on the top right hand corner and scrolling down to ...
What general job posting rules and limitations should I take note of as an Employer in Singapore?
FastJobs strongly advocates and encourages all Singapore employers to abide by TAFEP and MOM guidelines in promoting fair and responsible employment practices when advertising. Employers are expected to abide by the principles of fair employment and ...
Are there character limitations to consider before publishing my job ad?
Yes there are! We recommend you keep within these following character constraints to ensure your job ad is published successfully. We also recommend that Title: Up to 100 characters Job Description: Up to 2000 characters We suggest to refrain from ...
Can I edit my job posting after it goes live?
All job ads published to the FastJobs platform have a 48 hour window for editing after it goes live. This allows the updating of important job information missed out during your initial submission. Please note that certain types of edits cannot be ...
I made a purchase with a sales representative and received my FastCoins. When will I receive my bill?
In general, you should receive an Invoice for your purchase within 3-5 working days from the date of your signed order received by our sales support team. During this time frame, you should receive an invoice from noreply@fastjobs.sg for your ...
I've just purchased a package online, why haven't I received my receipt?
Online purchases made via ‘UPGRADE PLAN’ will automatically generate a receipt to the email that you've provided upon purchase. Email address input should not have any errors. If you have not received a receipt for your online purchase, kindly check ...
Does my card information get retained for the next purchase when I make an online payment now?
No card information is retained. We take the data protection of our customers seriously. When filling in the checkout / online payment form, your card information is secured and currently not stored for auto-fill purposes towards future purchases. We ...
Can I direct applicants to my personal email address or contact from my job ad?
Yes, you can indicate the way you would like to be contacted for each job post put up. The available modes of application are WhatsApp, SMS, email and phone call; ranked in accordance to job seekers’ preferred choice. i.e. WhatsApp is their number 1 ...
How many FastCoins are used for an add-on?
There are a range of actions you can choose to carry out on FastJobs. Many of these are complimentary (Yay! ?), while some are chargeable. To know how much a particular action will cost, simply click on the button to trigger an action and the number ...
I see Featured ads on the site and would like it for my job posting. How can this be done?
Featured Job Postings tend to receive more visibility from our job seekers as our algorithm rotates them more frequently into the top listings. You can post a Featured Job Posting for your ad from the get-go by selecting it as your preferred package ...
My job vacancy is already filled. Can I expire/end the ad post earlier?
If your vacancy is already filled or you have sufficient profiles to review and wish to not invite new applications anymore, you can expire the ad ahead of time. Head to your Employer dashboard to access the ad and choose 'Expire Job'. The posting ...
My FastCoins have expired. What can I do?
FastCoins have a validity period based on the package purchased. It is strongly encouraged that you login to your employer dashboard and use your account actively before these coins expire. We also send reminder emails to the registered users, so you ...
What should I do if I have insufficient FastCoins while posting a job?
If you are certain that you have insufficient FastCoins, simply do a top up! For instant self-purchase on our platform (pay via credit card), do click on 'UPGRADE PLAN' after logging in. Available packages will be showcased for your selection. Else, ...
How long will my job post last for?
FastJobs is really flexible when it comes to advertisements' duration on our platform. It starts off with a minimum of 1 week and you also have an option for 4 weeks if you'd like! Thereafter, any active ads will be allowed week by week extension ...
Where can I check my FastCoins balance?
After logging in to your Employer dashboard, the balance of coins and usage expiry date will be reflected on the top right-hand corner of your screen. Our system will also alert you via an email notification 14 & 7 days before your coins expiration ...
How do I purchase FastCoins?
Check your FastCoins balance by logging in to your FastJobs' user account. Balance is shown in your dashboard, or top right hand corner of the page. For instant self-purchase on our platform (pay via Visa or Mastercard), click on 'UPGRADE PLAN' after ...
What are FastCoins?
FastCoins is a credit system we have adopted on FastJobs. You can think of it as your FastJobs' currency. Being a FastJobs' advertiser, FastCoins have to be purchased and will be stored in your account's e-wallet. Whenever a chargeable action is to ...
Where can I know the rates or packages available for advertising my job vacancies on FastJobs?
A warm welcome from us if you are new to FastJobs! You can easily request for a Complimentary Trial here and a friendly Account Manager will be in touch with you within 2 working days to get you started. if your company already has an existing ...
How can I schedule an interview on my dashboard?
TIPS: Schedule an Interview directly from the candidate’s application to benefit from automated reminders sent to the candidates. 1. Head into manage jobs and click on 'Schedule an Interview with' on the potential candidate's profile. 2. Select the ...