Why am I having trouble logging in?

If you’re unable to log in to your account, don’t worry—this usually happens due to a few common reasons. Here’s a quick guide to help you understand what might be causing the issue and how you can fix it.

Incorrect Credentials

Make sure you’re entering the correct email address and password linked to your account. Passwords are case-sensitive, so a small typo or an extra space can prevent you from logging in.

Tip: If you’re unsure about your password, you can reset it anytime using the “Forgot Password” option on the login page.

Temporary Account Lock

If there have been several unsuccessful login attempts, your account may be temporarily locked for security reasons. You can try logging in again after a few minutes.

Browser or Device Issues

Sometimes, your browser settings or installed extensions can interfere with the login process. You can try:

• Clearing your browser’s cache and cookies
• Logging in using a different browser
• Switching to another device

Unstable Internet Connection

A weak or unstable internet connection can also cause login failures. Check your connection and try again once it’s stable.

Suspended or Inactive Account

If your account has been suspended, deactivated, or flagged, you won’t be able to log in. Check your email inbox (including spam/junk folders) for any messages regarding your account status and follow the instructions provided.

Still can’t log in?

If you’ve tried the steps above and the issue persists, feel free to reach out to our support team at customercare@fastjobs.sg. We’re here to help you get back into your account as quickly as possible!